The daily brief for D2C operations and support
OpsRead reads your orders, logistics and support data, matches every order to its shipment and tickets, and emails you one report every day: what changed today, and what changed with it.
The problem.
Ops says dispatch ran on time. Support says it was a heavy day. Read one after the other, each sounds like a team handling its own day. The pattern between them only shows when the two sit side by side.
12 Aug, evening · a founder’s inbox
Evening. Two teams are closing out their day.
Ops EOD · 12 Aug
Arjun, Ops lead · Safar Ops group
7:42 pm
“Dispatch on time, zero SLA breach. Courier TAT still stretched, following up with Delhivery.”
Support EOD · 12 Aug
Meera, CX lead · from Freshdesk
8:15 pm
“Heavy WISMO day. Backlog building, adding two agents tomorrow.”
How it works.
Shopify, Shiprocket or ClickPost, and Zendesk, Freshdesk, LimeChat or MSG91. Using something else? Tell us. Your teams keep working the way they do.
Every order is matched to its tickets, so a delivery slip and the tickets it brought in show up on the same line.
Read it in five minutes. Walk into the morning call knowing what to ask your team.
FAQ
Both those reports show you what happened inside each team. OpsRead shows you what is happening across both at the same time. Whether a dispatch delay and a complaint spike in the same week are connected is not visible in either report on its own. That is what OpsRead surfaces, so you can go check.
Your teams keep their reports. OpsRead sits on top of them as the founder and leadership layer, the one place both sides meet.
Right now OpsRead connects to orders management tools, logistics and support.
Pretty straightforward. Connect your tools once, and you’re all set. Setup takes just a few minutes, and you can start running the reports from the day you connect.